Refund policy

At SnorOps TCG & Collectibles, we want every collector to be satisfied with their purchase. Please review our return policy before placing your order.

Sealed Products

All sealed products (such as booster boxes, booster packs, tins, and Elite Trainer Boxes) are non-returnable and non-refundable once purchased.
This policy helps protect product integrity and prevent tampering or resealing.

Singles, Accessories & Other Items

We offer a 30-day return policy for eligible items such as single cards, accessories, and collectibles.
To qualify for a return:

  • Items must be in the same condition as received — unused, unopened (if applicable), and in original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery on our [Contact] page found in the Menu Bar
We’ll work quickly to resolve the issue with a replacement, exchange, or refund as appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged, or

  • The incorrect item was sent due to a seller error.

In those cases, SnorOps TCG & Collectibles will provide a prepaid return label or cover the return shipping cost.
Please contact us before sending any items back so we can provide instructions and confirm eligibility.

Return Shipping Options

When your return is approved, you’ll have two simple options:

  1. Use Your Own Shipping
    You can choose your preferred carrier and pay for return shipping. We recommend using a trackable shipping method to ensure safe delivery.

  2. Request a Prepaid Return Label
    We can email you a prepaid shipping label, and the cost of that label will be deducted from your refund unless the return is due to a damaged or incorrect item.

Once your return is received and inspected, we’ll notify you and process your refund or exchange as quickly as possible.

Restocking Fee

For certain returns, a restocking fee of up to 10% may apply. This fee helps cover costs associated with:

  • Inspecting and processing returned items

  • Repackaging and handling

  • Maintaining product integrity and quality for other collectors

  • Payment processing fees charged by credit card companies or payment platforms, which are non-refundable to the store

Restocking fees typically apply to:

  • Opened singles or accessories

  • Returns that are not due to a damaged or incorrect item

The restocking fee will be clearly communicated before the return is processed and deducted from your refund. Returns for items that arrive damaged or were sent incorrectly will not incur a restocking fee.

Non-Returnable Items

The following items cannot be returned:

  • Opened or unsealed Pokémon products

  • Digital or pre-order items

  • Mystery boxes or grab bags

  • Clearance or final sale items

How to Start a Return

To begin a return, please contact us on our [Contact] page with the following information:

  • Your order number

  • The item(s) you’d like to return

  • A brief description of the issue or reason for return

Once we receive your request, we’ll review it and provide detailed instructions for returning your item.
Please do not ship any items back until you’ve received confirmation and return instructions from our team — this ensures your return is processed correctly and without delay.

🛡️ Thank You for Understanding
Our policies are designed to protect both collectors and the community by ensuring product authenticity, fairness, and trust in every transaction.